Automated onboarding emails
A new user signs up and you want a short sequence that helps them reach the first useful moment — without mailing people who already got there.
How to build it
- 01
Track a signup event from the client or server SDK.
- 02
Create an event-triggered campaign on that event with a delay for each step.
- 03
Filter the audience on an attribute that flips once onboarding is complete, so finishers drop out.
- 04
Set a cooldown so a user re-triggering the event cannot receive the sequence twice.
Questions
How do I stop emailing someone who already activated?
Put the activation state in a user attribute and filter the audience on it. The audience is evaluated at send time, so anyone who activated during the delay is excluded.
Can the same user enter the sequence twice?
Not if you set a cooldown on the trigger. The cooldown defines how long the same user is ineligible to re-enter after firing it.
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